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Guidance for Governors

Network of Youth Hubs to support young people

Resetting Huawei routers before 16 July 2021

Resilience Direct





Guidance for Governors

Please see attachments  Guidance for Governors

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Guides on Art, Craft and Design

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Network of Youth Hubs to support young people


The Liverpool City Region Youth Hubs are now open for in-person services to help young people into education, training and employment across the Liverpool City Region.

In addition this is a comprehensive on-line service offering events, careers information, advice and guidance.

Please see attached for more information.




Resetting Huawei routers before 16 July 2021


Dear colleague,

4G wireless routers were provided by the Department for Education (DfE) to support online access to social care and remote education during the COVID-19 pandemic.

The SIM cards included with 4G wireless routers will provide data until the end of July 2021.

You must reset all Huawei routers before 16 July 2021. If you do not do this, you’ll be unable to use another SIM card when the data runs out.

If you cannot connect to the internet

Our records show that a SIM card that came with your routers is barred. This usually happens if an attempt was made to use the SIM with a different device. You will not be able to connect to the internet using your router if the SIM is barred.

If you’re unable to connect, log in to the Support Portal and select the MiFi dashboard to see the status of your SIM card.

If your SIM card is barred, ask your local authority or trust to raise a support request to reactivate the SIM card. Contact us if you’re unsure who to ask.

You’ll need to do this before you can reset the router.

Academy trusts and local authorities

If your trust or local authority arranged for the routers to be distributed by schools, colleges, further education institutions or social workers, you’ll need to forward this email to the nominated contact.

Get help

Technical support is available if you’re unable to reset your 4G wireless router.

Best regards,

Get Help with Technology team
Department for Education




Resilience Direct

Please see attachments on cyber-attacks on the education sector.